What I learnt after unpacking one of my best “Customer Experience” moments.I was interviewing a candidate last week for a role in my team, the candidate started the presentation with a question to the panel — What…Jul 5, 2021Jul 5, 2021
Rethinking your Customer Success strategy to give yourself a competitive advantage in the…77% of the CEO’s see lack of availability of key skills as a threat to their business according to PWC’s 20th edition of its annual CEO…Jun 9, 2019Jun 9, 2019
How to nail your Sales to Customer Success hand-off.I’m pretty sure that Lebanese-American poet Khalil Gibran wasn’t thinking of the handoff between Sales to Customer Success when he came up…Jun 13, 2018Jun 13, 2018
4 books that will help you level up as a Customer Success Manager.According to LinkedIn’s data, Customer Success is one of the most promising jobs of 2018.May 28, 2018May 28, 2018
